FAQ

How to Place an Order?

Once you’ve chosen the products you want, hit the "Add to Cart" button. Check over the product details in your cart, then select "Place Order" and finalize the payment to complete your purchase.

Is Payment Secure?

It’s completely secure! Our payment system is PCI-DSS certified and adopts encrypted transmission technology to safeguard your payment information, making sure the whole transaction is safe and dependable. 

When Will My Order Be Shipped and Delivered?

After your order gets confirmed, we will ship it out within 2 business days, and you will receive it within 3-7 business days. 

Can I Track My Order?

Certainly! As soon as your order is shipped, you can get the logistics tracking number either in your account backend or through email. After that, you can check your package’s real-time status on the logistics company’s official website (like FedEx or TNT). 

How Is Shipping Cost Calculated?

Every order comes with free shipping.

Does the Product Require Assembly?

There’s no assembly needed.You can start using it in just 30 seconds.

What Is the Return Policy?

We accept returns within 30 days, and we’ll cover all the shipping costs.

How to Contact Customer Service?

Contact via email: Send an email to moxeyfwaaget9s89@hotmail.com (please make sure to include your order number; we’ll get back to you within 48 hours on business days). 

We are dedicated to offering you a smooth shopping experience. If you have any questions, don’t hesitate to reach out to us anytime!